PURCHASES AND RETURNS
Last updated: June 29, 2023
All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. If you are an international buyer, you may have the option to buy items in your local currency or US dollars. If you opt to pay in your local currency:
We'll automatically display your order total in your local currency on the checkout page. Your order total includes the foreign exchange rate as well as any applicable fees or costs.
If you return a purchase that was purchased in your local currency, you will receive GOAT Credit in the amount you paid in your local currency converted to USD.
Offers can only be made in USD at this time. We may display approximate conversions to help you make the best offer.
Selling is only available in USD at the time.
Some payment methods may not be supported.
Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. GOAT takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase or return.
RISK OF LOSS
The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. GOAT is the seller of record for purchases made by buyers shopping from the United States. Replacement of products and credits to your account for shipped items claimed as not received are subject to our investigation, and we may require you to sign and return an affidavit before looking into your claim. We will replace products and credit your account at our discretion.
PRICING AND AVAILABILITY AND SALES TAXES, VAT AND DUTIES
All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.
We will collect sales or use tax (collectively “Sales Tax”) and Value-Added Tax (“VAT”) on purchases of taxable items from buyers located in certain jurisdictions where we have determined that we have a legal obligation to collect taxes for such purchases. In these jurisdictions, we will remit the tax collected from buyers to the appropriate taxing authority. In jurisdictions where we do not collect taxes, applicable tax laws may require sellers or buyers to collect, remit, or pay taxes to the appropriate taxing authority.
Sales Tax and VAT will apply based on a buyer’s shipping address rather than a buyer’s billing address. These taxes will apply to all purchases of taxable items for applicable jurisdictions, even for current offers that are completed at a later time.
Applicable tax rates may vary by jurisdiction. For Sales Tax purposes, some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.
Please review this FAQ for more information about specific jurisdictions.
We will declare the price that was paid for customs purposes. Unless otherwise indicated in this FAQ above, buyers are responsible for the applicable customs duties and taxes that are billed by their respective countries of residence.
We accept several different payment methods for purchases made through GOAT. For purchases made in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Depending on your shopping region, we also accept Affirm, Afterpay, Alipay, Apple Pay, giropay, Google Pay, Klarna and Paypal.
SHIPPING, CONTACT, BILLING AND PAYMENT INFORMATION
Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.
Please note that GOAT is unable to change a shipping address once the order has been placed. For sneakers, you may be able to cancel your order (within 3 hours of placing it and/or before it is confirmed by the seller, whichever comes first), and place the order again with the correct shipping address.
All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.
The cost of US domestic shipping (for items other than “Instant” items ordered with Next Day shipping) is $14.50 to the 48 contiguous states and $15 to Hawaii and Alaska. For other shipping rates, please visit this page.
The cost of shipping for “Instant” items ordered with Next Day shipping is $27. Please note, Next Day shipping is only available for “Instant” items with a delivery address within the 48 contiguous states and is not available for orders delivered to PO Boxes or military bases.
“Instant” items also incur a processing fee of up to 8%, which will be included in the price displayed.
*The cost of shipping for Order Upgrade (Priority) is $12.00 plus tax for eligible orders.
- Customers may incur additional charges for purchases of multiple items or heavy items.
Items except for “Instant” items are shipped to us first for authentication and verification before being delivered to you. It will typically take 7-10 business days (M-F) for sneaker orders to be delivered to a buyer located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.
Instant Items with Standard Shipping
Items that are labeled “Instant” have already been authenticated and verified and ship directly from our facilities to you. Excluding deliveries to PO boxes and military bases, it will typically take 3-5 business days for an “Instant” item ordered before 11:00 AM PT with Standard shipping to be delivered to a buyer located in the 48 contiguous states and 4-6 business days for an “Instant” item ordered after 11:00 AM PT with Standard shipping to be delivered to a buyer located in the 48 contiguous states.
Instant Items with Next Day Shipping
Next Day shipping is a shipping option for “Instant” items that is available only to buyers located in the 48 contiguous states, excluding PO boxes and military bases. It will typically take 1 business day for an “Instant” item ordered before 11:00 AM PT with Next Day shipping to be delivered to a buyer located in the 48 contiguous states and 2 business days for an “Instant” item ordered after 11:00 AM PT with Next Day shipping to be delivered to a buyer located in the contiguous US.
Order Upgrade (Priority)
Order Upgrade (Priority) is an optional shipping upgrade for eligible orders of sneakers purchased with standard shipping that is available only to buyers located in the 48 contiguous states, excluding PO boxes and military bases. With Order Upgrade (Priority), your order will receive priority processing and Next Day shipping once it arrives at one of our facilities for verification.
Apparel and accessories
Some apparel and accessory items have been pre-verified and authenticated and ship directly from our trusted retail and boutique partners, while other apparel and accessory items are shipped to us first for authentication and verification before being delivered to you. It will typically take 4-8 business days for an apparel or accessory item order to be delivered to a buyer located in the contiguous US (excluding PO boxes and military bases).
For international orders, delivery times vary due to customs. For items with a delivery address in the People’s Republic of China, import duties will be included at checkout for buyers who enter their national identification number and the items will be delivered duty paid (i.e., no additional duties should be required to be paid upon delivery). See "How are sales tax, VAT, and duties calculated?" for more information.
Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
If your order is returned to us as undeliverable, your item(s) will be placed into GOAT Storage under your account. Please see “GOAT Storage” below for information on how to retrieve items from GOAT Storage.
If you receive an email that your Guest Checkout order is undeliverable, you must contact GOAT Support for further assistance. Our Customer Support team will be able help you create a GOAT account that is linked to your Guest Checkout order.
Once you’ve created an account, you will be able to manage and/or retrieve your Guest Checkout item(s) from GOAT Storage.
Auction items have already been authenticated and verified and will ship directly from our facilities to you, or from a selected gallery or partner. Excluding deliveries to PO boxes and military bases, it will typically take between 3-6 business days for most auction items to be delivered to a buyer located in the 48 contiguous states.
Applicable shipping costs and taxes for Auction items will be calculated at checkout and will be charged in addition to the winning bid price.
Please note that certain Auction items may take longer to be delivered based on their location or if they are made-to-order.
All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.
We reserve the right to cancel orders at our sole discretion.
For sneakers, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither has occurred, simply tap the Cancel button on the Orders screen.
For apparel and accessories that have been pre-verified and authenticated and ship directly from our trusted retail and boutique partners, all orders are auto-confirmed and cannot be canceled. For other apparel and accessories, you may cancel your order within 3 hours of placing it or before it is confirmed by the seller – whichever comes first – as described in the previous paragraph. Your order confirmation message in the GOAT app will let you know whether your order can be canceled.
You may not cancel an offer after the offer has been accepted by a seller.
If your order is canceled before you have been charged, you may see a pending authorization on your card that will ultimately disappear from your account in a few days. You will not be charged for the order.
If your order is canceled after you have already been charged for the order, we will refund you the amount you paid for the item(s) onto your original payment method. Shipping upgrade fees, if applicable, will also be separately refunded back to your original payment method. Please allow your financial institution 3-5 business days (Monday - Friday excluding holidays) to fully process the refund.
All Auction items sold as part of a Live Auction are FINAL SALE. Once the order is placed and the transaction completed, your order cannot be canceled.
Bids placed during an Absentee Auction are binding and cannot be canceled. Absentee Auction items are FINAL SALE.
We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, GOAT Clean, apparel purchases, and accessory purchases that are in the same condition as when shipped and that do not fall within any of the categories described in the next sentence. We do not issue refunds or accept returns or exchanges on any items listed as "Final Sale" on the checkout page, special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, any GOAT Storage items, any direct to buyer items, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases.
You have 3 days to request a return from the date you received the item(s). To initiate a return, tap “Request Return” in the GOAT app when you receive your package or contact us here. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:
Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a GOAT return label and packing slip.
Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or debris (for sneaker items), and all original packaging included.
Item(s) must be shipped to us within 3 days of receiving your Return Label. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid, by issuing you site credit (GOAT credit) to use on future purchases, except as otherwise determined by us in our sole and reasonable discretion.
Make sure to only include the item(s) to be returned in your shipping box.
If your return request is not approved by us for any reason, we will notify you of our decision via email. For sneaker item(s), you will have the option to have the item(s) sent back to you at your expense or consigned on your behalf with us. For apparel and accessory item(s), you may have the item(s) sent back to you at your expense. If you elect to have item(s) sent back to you, we will send you an invoice for the shipping costs and send the item(s) to you after you have paid for the return shipping costs. If you choose to consign sneaker item(s), we will activate the listing(s) at the same price you paid for such sneaker item(s) and if the sneaker item(s) are sold, you will be paid pursuant to our Fee Policy. You may change the listing price at any time within the GOAT app.
For sneaker item(s), if you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will consign the sneaker item(s) on your behalf and activate the listing(s) at the same price you paid for such sneaker item(s) and if the sneaker item(s) are sold, you will be paid pursuant to our Fee Policy. You may change the listing price at any time within the GOAT app.
If your return request is not approved by us because the item(s) were inauthentic, you will have the option to have the item(s) sent back to you or disposed of by us in our reasonable discretion. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) at our reasonable discretion.
If you consign item(s) with us as described above, the terms and conditions under “Consigned Items” in the Selling with GOAT Policy will apply to your consignment of such item(s) with us.
Please note all Auction purchases are FINAL SALE and cannot be returned.
PURCHASES SHIPPED DIRECTLY FROM SELLERS
All items shipped directly from selected sellers to buyers are FINAL SALE.
You are unable to return purchases that were shipped directly from a seller for a full or partial refund or for GOAT Credit unless it meets one or more of the criteria set forth in our Buyer Protection Policy.
BUYER PROTECTION POLICY
Our Buyer Protection Policy helps us to provide a safe, and positive, shopping experience for the entire GOAT community. Should a purchased item not ultimately meet our quality standards, you are ensured support and protection through our Buyer Protection Policy.
To learn more about the coverage provided by our policy, please feel free to view our entire Buyer Protection Policy.
If for any reason, you dispute any transaction made on the GOAT app or website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the GOAT app or website. Without limiting the generality of the foregoing and except as provided under “Returns” above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the GOAT app or website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the GOAT app or website.
All items listed here and in the GOAT Clean section of the used section of a given item are part of the GOAT Clean collection. Each item listed has been professionally cleaned, graded and photographed to provide full transparency on the condition of the item.
To provide buyers comfort around the quality of items being purchased, we developed a proprietary grading system for GOAT Clean items. Once an item goes through the GOAT Clean process, we assess the condition of the item inside and out. We score each part of the item and ultimately assign a grade that communicates the overall condition of such item.
Like New: Minimal to no signs of wear.
Excellent: Slight wear on tread with minimal creasing.
Very Good: Gentle wear with some creasing, scratches, and/or slight discoloration.
Good: Moderate wear with visible creasing, scuffing, and/or discoloration.
We believe in providing complete transparency - that what you see in photos, is what you get. This is why we offer returns on all GOAT Clean purchases. You have 3 days to request a return from the date you receive your GOAT Clean purchases. Once we process your return, we will refund you for the amount you paid, less the shipping costs to and from you. This refund will be issued in the form of GOAT credit to use on future purchases.
GOAT Storage is ideal for reselling items or saving space at home. For items eligible for GOAT Storage, select GOAT Storage as your shipping option at checkout and we'll store your items until you're ready to ship. Your items will be secured in our GOAT Storage facilities after they are authenticated and verified.
Once they are authenticated and verified, you may list your items anytime by using the Profile tab on the app.
You can have your GOAT Storage items shipped back to you through the app by going to the Profile tab and tapping the Ship button. Once the items ship, you will be charged a fee.
We reserve the right to charge a storage fee for items in GOAT Storage, which will be deducted from your seller account balance. If we decide to charge such a storage fee, we will provide you with advance notice of such storage fee through the GOAT app, website or via email and give you an opportunity to withdraw your items from GOAT Storage prior to the date such storage fee is first assessed. You will be charged a retrieval fee, which includes shipping costs and any applicable taxes, fees or other charges, if you decide to withdraw any of your items. If storage fee charges result in a negative seller account balance, you may restore your seller account balance to zero by linking your GOAT account with an alias account. By doing so, you authorize GOAT to charge the valid payment method associated with your alias account for any outstanding storage fees.
Affirm and Afterpay are currently not available for GOAT Storage purchases.
All purchases where you select GOAT Storage as your shipping option are FINAL SALE.