Assurance of Authenticity
Our goal is to be the most trusted platform for footwear, apparel and accessories.
Sourcing from the world’s premium boutiques and retailers, as well as our sellers and trusted network of partners, we aim to only sell authentic, high-quality products.
Our resale products and our trusted partners are verified or vetted by a variety of means, such as digital authentication, in-hand verification, and/or machine learning technology. By doing so, we seek to ensure the product you purchase is both authentic and as described.
To support our verification process, we have logged hundreds of thousands of data points on products to evaluate their authenticity. Additionally, our team of authentication specialists goes through mandatory training and inspects details from the label to stitching, texture to color, and so much more.
If, when using Ship-to-Verify as your shipping method, your product is found to be inauthentic or not as described, we will use commercially reasonable efforts to fulfill your order with the same item from a different seller (even if it means we have to pay the difference). If we cannot locate the same item from a different seller, we will notify you during the verification process and offer you a full refund for your order.
For purchases where the item is shipped directly from one of our selected partners or sellers, we ask that you contact us to report an issue with your order. This can be completed by submitting a GOAT customer service request or through our GOAT Assist feature located within the GOAT app on your order page. If we determine that your item is inauthentic or does not match its listing, your request will be processed pursuant to our Buyer Protection Policy.
It’s our hope that through our efforts, we can create a safe and trustworthy global platform.