Assurance of Authenticity
Our goal is to be the most trusted marketplace for sneakers, apparel and accessories.
Sourcing from the world’s premium boutiques and retailers, as well as our selected network of resellers, we aim to only sell authentic, high-quality products.
Our resale products are verified by means such as machine learning technology, digital authentication, in-hand verification, or a combination of the same. By doing so, we seek to ensure the product you purchase is both authentic and as described.
To support our verification process, we have logged hundreds of thousands of data points on our products to help define their authenticity. Additionally, our team of authentication specialists goes through mandatory training and inspects details from the label to stitching, texture to color, and so much more.
If, when using Ship-to-Verify as your shipping method, your product is found to be inauthentic or not as described, we will notify you during the verification process and offer you a full refund for your order.
For purchases where the item is shipped directly from one of our selected partners or sellers, we ask that you contact us to report an issue with your order. This can be completed by submitting a GOAT customer service request or through our GOAT Assist feature located within the GOAT app on your order page. If your item is deemed inauthentic or does not match its listing, you will be covered under our Buyer Protection Policy.
It’s our hope that through our efforts, we can create a safe and trustworthy global marketplace.