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SELLING ON GOAT

This Selling on GOAT Policy is effective from October 7, 2020 through April 4, 2021.

SELLER ACCOUNTS

HOW DO I SELL ON GOAT?

To ensure quality and authentic items, we only allow a select group of sellers. We encourage you to request to become a seller on GOAT by tapping on the Sell tab on the app and filling out the required information. We’ll notify you as soon as your request has been approved.

I REQUESTED TO SELL. WHEN WILL MY ACCOUNT BE APPROVED?

We appreciate your interest in selling on GOAT. We are currently approving sneaker sellers on a rolling basis and a limited number of apparel and accessory sellers. We do this to ensure we provide the best possible experience for our sellers.

CAN I SHARE A SELLER ACCOUNT?

Users may not share seller accounts. Users who are found to be sharing seller accounts may be suspended from selling.

CAN I CREATE MORE THAN ONE SELLER ACCOUNT?

Each user is only allowed to create one seller account. Users who are found to have created more than one seller account may be suspended from selling.

HOW DO I SIGN UP TO SELL IF I AM IN MAINLAND CHINA?

We are currently allowing sellers in Mainland China to sign up to sell on GOAT by invitation only.

If you are approved to sell on GOAT, you must add both a verified phone number and a buyer address to your account. You can add a phone number to your account on the Profile tab of the app, and you can add a buyer address by going to the checkout page for an item as a buyer. Your buyer address must include your full legal name, Chinese ID number, and address. We will use this information for customs clearance purposes, so when you are entering your information, please make sure everything is accurate and correct.

LISTINGS

HOW DO I LIST ITEMS FOR SALE?

After your account is approved for selling, you can tap the Sell tab to list your items. Start by searching for the SKU, which can be found on the box or inside the item, enter the condition, price and take the required photos. Sellers listing items that are used or new with defects or who have a seller rating below 100 are required to take photos.

WHY ARE MY PHOTOS BEING REJECTED?

We require clear photos that follow our photo guidelines. The photos you upload must be of the items in your possession that you intend to sell and ship. Any issues such as damage, discoloration, or flaws should be clearly photographed.

Here are some additional common reasons for photo rejections:

  • Both sneakers are not shown in a full, clear view.

  • Both sneakers are not fully visible within the frame of the photo.

  • Low lighting. We recommend taking photos in bright lighting conditions, such as under direct sunlight.

  • Sneaker details (e.g., SKU, size, etc.) are not fully readable in box/ tag photo.

  • Non-sneaker photos. Make sure no other objects or distracting patterns or items are in the photo with the shoes.

  • Personal information shown in photos.

HOW DO I EDIT MY LISTING?

Tap the Sell tab, then tap Listings to select the items you’d like to edit. Once you’ve selected the items, you will be taken to your listing, where you can edit the size, condition, price, photos and input any defects. Please make sure to save your changes.

MY ITEMS JUST SOLD. WHAT DO I DO NEXT?

If you are in Mainland China, please see “Shipping for Mainland China Sellers” below.

If you are in Hong Kong SAR, please see “Hong Kong SAR Drop-Off” below.

Congrats! First confirm the order, then tap Generate Label. We’ll then send you a prepaid, pre-addressed shipping label. Each shipping label has a tracking number connected to the order for us as well as for the buyer to track.

Remember, items must be shipped in the same condition in which they were originally listed. If the condition changes due to damage or wear, you may cancel your order in the app under the Sell tab.

CAN I CANCEL MY SALE?

We aim to provide our customers with the best possible experience when buying on GOAT and deter our sellers from canceling orders. If you must cancel, you may do so in the app under the Sell tab. Please note: Multiple cancellations on orders will lead to a higher commission fee.

SHIPPING

HOW DO I SHIP THE ITEMS I'VE SOLD?

If you are in Mainland China, please see “Shipping for Mainland China Sellers” below.

If you are in Hong Kong SAR, please see “Hong Kong SAR Drop-Off” below.

Once you receive the prepaid shipping label, follow the instructions below and drop it off with the courier listed on the prepaid shipping label within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed.

  • Package each shoebox separately in a sufficiently sized cardboard box with bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the shoebox.

  • Use the prepaid shipping label that corresponds to that specific sale. This will ensure that your transaction is properly processed without delay. You will receive one prepaid shipping label for each item you sell on the app.

  • You must ship each sale made on the app separately. This means that each individual shoebox must be placed in a separate cardboard box using the prepaid shipping label provided for that specific sale. If you include additional items or shoes (even if they are listed but not sold under your account) or anything else in a shipping box other than the item corresponding to the prepaid shipping label in the shipping container, points may be deducted from your seller rating and you may be suspended from selling. We are not liable for any items or shoes that you include in the package box other than the items that correspond to the shipping label.

  • If you are reusing a container to ship your items to us, remove all hazmat warnings, labels, and stickers from the shipping container to avoid unnecessary delays.

  • Drop the package off with the courier listed on the prepaid shipping label within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed.

  • Once the package is dropped off and scanned by the courier, mark the order as “Dropped Off” in the app.

You must ship from a location within the country/region referenced in your return address. For example, if your return address is located within the US, your package needs to come from the US. Your package cannot come from Canada if your return address is located within the US. Otherwise, we are not liable for any imposed customs fees or lost merchandise.

If your sale is not confirmed within 24 hours of the order being placed and shipped within 3 business days (Monday - Saturday for FedEx, UPS and USPS) of the order being placed, it will be canceled.

Items returned to the seller will only be sent to the return address indicated on your profile in the app at the time we process your return.

If you do not use the prepaid shipping label provided by GOAT, GOAT will not be liable for any lost, missing or damaged items.

GOAT is not responsible for items that are not shipped in compliance with the guidelines set forth above.

HOW DO I GET MY PREPAID SHIPPING LABEL?

Your prepaid, pre-addressed shipping label will be sent to you via email once you have confirmed the sale in the app. Please use this to avoid any tracking errors and delays with earnings.

SHIPPING FOR MAINLAND CHINA SELLERS

If an item you have listed sells, we will notify you and ask you to confirm the order. After you confirm the order in the app, you will be prompted to generate a package label – please generate and print the package label.

Remember, items must be shipped in the same condition in which they were originally listed. If the condition changes due to damage or wear, you must cancel your order in the app under the Sell tab.

Once you have generated the label, package the item by following each of these instructions:

  • Package each shoebox separately in a sufficiently sized cardboard box with bubble wrap or packing paper to ensure that the item is secure. Please do not ship items using only the shoebox.

  • Put the package label that corresponds to that specific sale INSIDE the package box, not on the outside of the package box and not inside the shoebox. This will ensure that your transaction is properly processed without delay. You will receive one package label for each item you sell on the app.

  • You must package each sale made on the app separately. This means that each individual shoebox must be placed in a separate cardboard box that includes the package label provided for that specific sale. If you include additional items or shoes (even if they are listed but not sold under your account) or anything else in a package box other than the item corresponding to the package label in the package box, points may be deducted from your seller rating and you may be suspended from selling. We are not liable for any items or shoes that you include in the package box other than the items that correspond to the package label.

  • Write the order number on the outside of the package box using a marker.

  • If you are shipping your items to us and are reusing a container for the shipment, remove all hazmat warnings, labels, and stickers from the shipping container to avoid unnecessary delays.

You must deliver your packaged item to our Shenzhen delivery location specified by GOAT within 72 hours of the order being placed. If your sale is not confirmed within 24 hours of the order being placed and delivered to our Shenzhen delivery location within 72 hours of the order being placed, the order will be canceled. If you have any questions regarding where your package should be delivered, please reach out to [email protected].

You can deliver your packaged item to our Shenzhen delivery location in one of two ways – you can drop off your packaged item at the delivery location in person, or you can ship your packaged item to the delivery location. If you decide to drop off your item in person, please follow the drop-off instructions you will receive by email. If you decide to ship your items to the delivery location, you are responsible for the shipping of your package. Do not attempt to use the package label provided to you to ship your package, as this package label must be included inside the package and is not meant to be used for shipping.

You are responsible for all costs you incur in dropping off or shipping your item to our Shenzhen delivery location, and GOAT will not be liable for any loss or damage to your item in transit to us.

GOAT is not responsible for items that are not shipped in compliance with the guidelines set forth above.

HONG KONG SAR DROP-OFF

If you are in Hong Kong SAR, instead of shipping your items to us, you must drop off your items at our Hong Kong SAR facility within 72 hours of your confirmation of the order. After you have confirmed the sale in the app, we will send you an email with instructions on how to drop off your items at our Hong Kong SAR facility, including a drop-off label to print and bring with your items to our Hong Kong SAR facility, the address of our Hong Kong SAR facility, and the hours in which you may drop off items at our Hong Kong SAR facility. If your items are not dropped off at our Hong Kong SAR warehouse within 72 hours from your confirmation of the order, your sale will be canceled and your seller account will be reviewed.

If you attempt to drop off items in a manner that does not follow the drop-off instructions emailed to you or if you attempt to ship your items to GOAT, GOAT will not be liable for such items.

WHY AM I SUPPOSED TO SEND MY ITEMS TO GOAT?

To ensure all items sold on GOAT are authentic, sellers are required to send their items to us for verification by our specialists. Depending on where you are located, the package will be directed to one of our global facilities.

Once your items have been authenticated, we'll deposit your earnings to your account for cash out and ship the items to the buyer.

I ACCIDENTALLY SENT ITEMS UNRELATED TO MY ORDER. CAN I GET THEM BACK?

Please make sure not to include items unrelated to your order in your shipping container. We will not be liable for any items that you send to us that are unrelated to the order referenced on the shipping label.

WHAT HAPPENS IF MY ITEMS ARE FOUND TO BE FAKE?

If you send items to us that we deem inauthentic or unsellable in our sole and reasonable discretion, the buyer will be refunded the full amount they paid for the items and you will have the option to have the items sent back to you or disposed of by us. If you choose to have the items sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your items are inauthentic or unsellable or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the items in our reasonable discretion.

For Mainland China sellers: At this time, if you send items to us that we deem inauthentic or unsellable in our sole and reasonable discretion, we will dispose of the items and you will not have the option to have the items sent back to you.

WHY WAS MY SELLER ACCOUNT SUSPENDED?

We suspend sellers who (i) repeatedly attempt to sell inauthentic items, (ii) have more than one seller account, (iii) have seller ratings below 50, (iv) if you fail to follow shipping instructions, or (v) in our sole and reasonable discretion. If you feel as though your seller account was canceled or suspended by mistake, please contact us.

REJECTED ITEMS

If you send item(s) to us that do not match the description you provided (e.g., wrong size, SKU, different condition), we will notify you and you will have the option to have the item(s) sent back to you or consigned on your behalf with us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you choose to consign the item(s), we will activate the listing(s) at 10% above the lowest price(s) of the same item(s) based on SKU and size. If no lowest price exists, we will set a price in our reasonable discretion. You may change the listing price at any time within the GOAT app.

If you do not respond within 14 days of receiving notice that your item(s) do not match the description you provided or if you do not pay the shipping invoice within 14 days of receipt, we will consign the item(s) on your behalf and activate the listing(s) at 10% above the lowest price(s) of the same item(s) based on SKU and size. If no lowest price exists, we will set a price in our reasonable discretion. You may change the listing price at any time within the GOAT app.

If you send item(s) to us that we deem inauthentic or unsellable in our sole and reasonable discretion, you will have the option to have the item(s) sent back to you or disposed of by us. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your item(s) are inauthentic or unsellable or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) in our reasonable discretion.

For China sellers: at this time, if you send item(s) to us that do not match the description you provided (e.g., wrong size, SKU, different condition) or if you send item(s) to us that we deem inauthentic or unsellable in our sole and reasonable discretion, you will not have the option to have the item(s) sent back to you.

Instead, we will either dispose of the item(s) (if we deem the item(s) inauthentic or unsellable) or will consign the item(s) on your behalf with us (if the item(s) do not match the description you provided). If we consign the item(s) on your behalf with us, we will activate the listing(s) at 10% above the lowest price(s) of the same item(s) based on SKU and size. If no lowest price exists, we will set a price in our reasonable discretion. You may change the listing price at any time within the GOAT app.

For international sellers (other than Mainland China): if you opt to have item(s) sent back to you, we will declare the price of your item(s) for customs purposes and mark the item(s) as return merchandise. You will be responsible for any applicable customs duties and taxes that are imposed by the country of your residence.

CONSIGNED ITEMS

If you consign item(s) with us as described above under “Rejected Items” or if you consign item(s) with us as Instant items, the following terms and conditions will apply to your consignment of such item(s) with us:

  • You hereby grant to us the right to list and effect the sale of such item(s) on GOAT according to these terms and conditions.

  • If you consign item(s) with us as described above under “Rejected Items”. we will activate the listing(s) for such item(s) at 10% above the lowest price(s) of the same item(s) based on SKU and size. If no lowest price exists, we will set a price in our reasonable discretion. You may change the listing price at any time within the GOAT app.

  • At all times prior to the sale of such item(s), title and ownership of such item(s) will remain in your name, provided that we have full authority to effect the sale of such item(s) in accordance with these terms and conditions.

  • If such item(s) sell, you will be paid for such sold item(s) in accordance with the Selling on GOAT Policy and our Fee Policy.

  • We will endeavor to use reasonable care in the handling and storage of such item(s), using not less than the same degree of care which we utilize with respect to our own items of a similar nature. However, in the event that any of the item(s) are lost or stolen, or are damaged or destroyed by fire, flood, customer handling or other causes beyond our reasonable control, or experience normal aging, then, except to the extent of any insurance proceeds that we actually collect in respect of such item(s), the risk of loss remains with you, and we assume no responsibility or obligation to make any payment or reimbursement in respect of any such loss, damage, or aging, or for any special or consequential damages. We make no assurance that our insurance will provide coverage for the item(s) or as to the amount which any insurer may pay in respect of any casualty relating to the item(s).

  • You may remove item(s) from consignment at any time and have such item(s) sent back to you, in which case we will send you an invoice for the shipping costs back to you.

FEE POLICY

All fees are listed in U.S. Dollars, unless otherwise stated.

WHAT IS MY SELLER FEE?

Please note: Your seller fee depends on your location and the address associated with your account. Selling from outside of the United States is only available to select sellers at this time.

  • United States, United Kingdom, Germany = $5

  • Sweden, Netherlands, Hong Kong (drop-off) = $10

  • Ireland, Luxembourg, Belgium, France = $12

  • Mainland China = $20

  • Canada, Singapore, Austria, Italy, Finland, Portugal, Spain, Denmark = $20

  • Guam = $25

  • Other = $30

COMMISSION FEES

Only when an item is purchased, is a commission fee charged. The amount of the commission fee is 9.5% + seller fee for a seller in good standing. The commission fee can increase to 15% + seller fee and a maximum of 25% + seller fee depending on the number of seller cancellations and verification issues, as described in more detail below. The commission fee will be deducted from the seller’s listing price.

Cancellations on orders will lead to a higher commission fee. All sellers begin with a seller rating of 90 and the minimum commission fee of 9.5% + the seller fee.

For each seller cancellation, 10 points will be deducted from the seller rating. For each successful sale, 2 points will be added to the seller rating.

When a seller has a rating at or above 90, the commission fee will be 9.5% + the seller fee. For sellers with ratings between 70-89, the commission fee will be 15% + the seller fee, and for sellers with ratings between 50-69, the commission fee will be 20% + the seller fee. Sellers who have a seller rating below 50 will be suspended from selling on GOAT and any items of a seller that are sold after their seller rating falls below 50 will be subject to a commission fee of 25% + the seller fee.

If you are a seller with a seller rating of 50 or above, you can decrease your commission fee to the minimum of 9.5% + the seller fee with successful sales (i.e., confirming and shipping authentic items on time).

GOAT CLEAN

WHAT ARE THE COMMISSIONS FOR SELLING ON GOAT CLEAN?

A commission fee is only charged when an item sold on GOAT Clean is purchased. For items with a sale price of $350 and below, the commission fee is 30% and for all other items, the commission fee is 25%. The commission fee includes the seller fee, cash out fee, and shipping. Funds earned from selling items on GOAT can be deposited to your bank account through ACH direct deposit or to your PayPal account.

HOW CAN I SELL THROUGH THE GOAT CLEAN PROGRAM?

For all seller-related questions, please email us at [email protected].

CASHOUTS

WHEN DO SELLERS GET PAID?

Your earnings will be added to your GOAT account for cash out as soon as your items have been authenticated by our specialists. We then ship your items to the buyer.

CASH OUT FEES

If you are in Mainland China, please see “Cash Outs for Mainland China Sellers” below.

When earnings are deposited through ACH direct deposit or PayPal, a 2.9% cash out fee will be applied. During promotional campaigns (e.g. free ACH direct deposits), GOAT may elect to reduce the cost of the cash out fee or waive it altogether. Sellers may cash out if their total earnings are greater than $25.00.

HOW DO I CASH OUT?

If you are in Mainland China, please see “Cash Outs for Mainland China Sellers” below.

You have two options: You can either have your funds deposited to your bank account through ACH direct deposit or to your PayPal account. There is a 2.9% fee for all cash outs. If you’d like to cash out your funds, simply tap the Sell tab on the app, then tap Credits, then tap Cash Out and fill out the required information. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR CASH OUT.

Once your cash out method has been approved, the funds will be deposited. Please allow 2-3 business days for the banks to process. Business days are Monday - Friday, excluding holidays and if you cash out after business hours, the first day would be the following business day.

In order to have your funds deposited to your bank account through ACH direct deposit, you must open a "White Label" account provided by Dwolla, Inc. ("Dwolla") and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in the Dwolla account are held by Dwolla's financial institution partners as set out in the Dwolla Terms of Service. You authorize GOAT to share your identity and account data with Dwolla for the purposes of opening and supporting your Dwolla account, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Dwolla account through GOAT's application, and Dwolla account notifications will be sent by GOAT, not Dwolla. GOAT will provide customer support for your Dwolla account activity. Visit our support page for contact details.

CASH OUTS FOR MAINLAND CHINA SELLERS

You have two options to cash out your earnings: You can either have your funds deposited to a US bank account through ACH direct deposit or to your PayPal account. There is a 2.9% fee for all cash outs. During promotional campaigns (e.g. free ACH direct deposits), GOAT may elect to reduce the cost of the cash out fee or waive it altogether. Sellers may cash out if their total earnings are greater than $25.00 USD.

If you’d like to cash out your funds, simply tap the Sell tab on the app, then tap Credits, then tap Cash Out and fill out the required information. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR CASH OUT.

If you do not have a US bank account, you may be able to register for a US bank account through third-party services such as Payoneer and WorldFirst. GOAT makes no recommendations or guarantees with respect to any such third-party services, and you acknowledge and agree that GOAT is not responsible or liable for such third-party services. You acknowledge sole responsibility for and assume all risk arising from your use of any such third-party services. Such third-party services may charge you fees, including fees for transferring deposits to local accounts in RMB, and you acknowledge and agree that you will be solely responsible for paying any such fees. You authorize GOAT to share your identity and account data with any such third-party service you elect to link to your seller account for the purposes of facilitating cash outs to your account with such third-party service, and you are responsible for the accuracy and completeness of that data.

SELLER VERIFICATION

GOAT actively protects our buyers and sellers. In order to do so, federal and state laws require us to obtain each seller’s full name, date of birth and home address. This information will only need to be entered once and should be entered as it appears on a government issued identification, such as a driver’s license or passport.

All personal information on GOAT is secure and only used for order processing and account related matters.

By submitting your information, you agree to our Terms of Service and Privacy Policy. If you have any questions, please contact us here.

TAXES

WILL I RECEIVE A 1099-K?

A seller may receive a 1099-K when certain sales and transaction thresholds through third-party settlement organizations (e.g. Paypal, Dwolla, etc.) are met. If you aren't a US seller, aren't paid in USD, or do not meet the threshold requirements set forth below, you may not receive a 1099-K.

Our third-party settlement organizations will mail out a 1099-K to you if the payment volume exceeds both of the thresholds below in a calendar year:

  • Received at least $20,000 USD in gross payment from sales of goods, AND

  • Received more than 200 separate payments over the course of a calendar year.

If you believe you should have received a 1099-K and have not received one, please consider contacting the processor to find out if it has prepared one for you. Sellers are responsible for keeping track of sales transactions and reporting any applicable income and expenses on tax returns. This material has been prepared for informational purposes only, and is not intended to provide, and should not be relied on for tax or accounting advice. Please consult with your own tax and accounting advisors.